Learn, Discover, Do
The Experience Academy is a learn, discover and development of a deep dive guest experience understanding in the amusement industry, while leaving with the tools necessary to achieve it. Industry seasoned faculty speakers, including Frank Price, Russ Van Natta and other guest speakers.
Learn the why and how to implement high levels of guest experience, guest satisfaction and emotional engagement that give your guest a reason to return.
Discover what a great guest experience looks, sounds, tastes and feels like.
Work towards completing the training and management tools to deliver a predictable level of guest experience that will set you apart from all others (attendees are provided with electronic templates and faculty coaching to leave with 80% of their guest experience implementation and training tools customized and ready to use)
Upcoming Experience Academy Workshops
Chandler (Phoenix), AZ
April 11th-12th, 2024
Experience Academy
$499 for the first Student | $299 per additional person
Sponsor Scholarships can be applied
Part-day at Andretti Karting and Games Chandler, AZ
For Scholarships:
Add the classes to your cart and any additional students at the regular rate. Enter your coupon code to the individual orders upon viewing your cart before checkout.
Attendees must register a first student before you can add additional attendees. Register a first student here and click on the link below to register additional students at a discounted rate.
Hilton Garden Inn Chandler (Phoenix)
150 S Arizona Ave, Chandler, AZ 85225
Phone: 919-465-1910
The Experience Academy is a deep dive into the understanding of guest experience achievement, while leaving with the tools necessary to accomplish and measure it. Industry seasoned faculty speakers, including Frank Price, Russ Van Natta, Sherry Howell and many other guest speakers.
- Learn the why and how, to implement high levels of guest experience, guest satisfaction and reasons to return.
- Discover what a great guest experience looks, sounds, tastes, and feels like.
- Work towards completing the tools to deliver the level of guest experience you desire (attendees are provided with templates and faculty assistance to leave with 80% of their customized GE tools finished
A deep dive into remarkable and profitable birthday parties. Birthday University’s sole focus for 22 years has been to educate family-oriented enterprises on the business of producing remarkable and profitable birthday parties. 2022 marks the pivot and evolution of this successful educational program, going back to its roots, marketing to all amusement business enterprises (not just FEC) as well as adding adult and youth group education to fill the revenue void of declining youth party programs. The class has been reformatted into a two-day workshop includes seasoned industry guest speakers. Not only will attendees learn to pivot post pandemic, design a unique party, and group event concept or reengineer their existing nonrelevant formula, but continue to be on the forefront of innovation to grow their business to their desired level of success.