Birthday University

The Experience Academy

A guest experience deep dive … learn, see, and do program

Learn, Discover, Do

The Experience Academy is a learn, discover and development of a deep dive guest experience understanding in the amusement industry, while leaving with the tools necessary to achieve it.  Industry seasoned faculty speakers, including Frank Price, Sherry Howell, Russ Van Natta and other guest speakers. 

Learn the why and how to implement high levels of guest experience, guest satisfaction and emotional engagement that give your guest a reason to return.   

Discover what a great guest experience looks, sounds, tastes and feels like. 

Work towards completing the training and management tools to deliver a predictable level of guest experience that will set you apart from all others (attendees are provided with electronic templates and faculty coaching to leave with 80% of their guest experience implementation and training tools customized and ready to use)

Day 1 – Deep Dive Learn

9:00 AM – 5:00 PM

Day 1 Evening – Secret Shop

7:00 PM – 9:00 PM

Day 2 – Do

9:00 AM – 5:00 PM

Day 7 – Follow Up

1:00 PM – 3:00 PM

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