Party Mom is pleasantly surprised to receive a personal phone call a few days before her child's birthday party. She never expected anyone to take the time and ask her specifically what she envisioned her child's party to look like. The voice she hears is very pleasant and enthusiastic. An emerging "Party Hero" introduces him/herself and asks "I'd like to find out more details about what you're expecting and what the birthday child's favorite things are." "I'll also fill you in on what to do and what you don't have to worry about, because we'll have it all under control." The Party Hero asks permission to speak with the birthday child personally, to get to know them better by asking questions. "What's your favorite movie and cartoon character?" "Who's your best friend?" "Do you play any sports?" "What are your favorites?" Now the Party Hero can plan activities for a more personalized party.

One of the main goals of the Party Hero is to keep the party group together throughout the party. The kids have more fun when they stay together. After all the reason everyone's there, is a celebration for the birthday child. The birthday child needs to be center of attention all the time. They are the automatic leader of all the games and activities or get to pick the next leader. They get to go first, treating them extra special and always asking what's next. You can see it in their eyes, when they know everyone is there for them. It's a day they get all the attention. All the party guests secretly wish they were the birthday child and can't wait until it's their birthday.

Mom and Dad can't believe it, when the Party Hero knows and calls everyone by name. Boy, do the kids feel important and special when they hear their name called out in encouragement and fun while interacting on the play attractions. It's impressive when the Party Hero uses their first name too. "Why not? "We're all old friends here and it makes us feel important and shows us they care." Says Mom to Dad.

All of a sudden the music drops and then picks back up louder and faster, with a peppy fun tune. Every person working in the entire place, stops what they are doing and performs this crazy happy birthday song and dance wherever they are. All the guests turn and focus on their antics, pointing and laughing at each goofy rendition. The team really seems to have fun and enjoy interacting with each other. They all set out in search of the birthday children for a special acknowledgment. After discovering a birthday child, they each have their own unique method of giving them "high five." Mom can't believe that everything happening is so right for her child. She sees the smiles and wide open eyes of happiness, excitement and feeling important, radiating off her child. Her pride continues to bubble up, knowing she made the right choice.

Picture the party room, sparkling clean, fresh and decoratively colored with bright festive wall and ceiling hangings, that jump out with every glance. Boldly colored party settings, organized and ready for the next seating trim the vacant tables. There's kids and adults bustling around everywhere, energized and excited for the next stage of the fun and entertainment that never seems to end..

When guests enter the party room area, sure they'll see "teeth and eyes" smiles, but they'll already have developed the beginning or a strong friendship and comfortable feeling. The continued friendly acknowledgments are like that of welcoming back an old friend. Immediately the Party Hero begins engaging the kids by playing a sitting game, called "Do you know your neighbor?". Their role is not only serving the food and helping with presents, but energizing everything with fun. Planned distraction is entertaining the children as they are being served and between each course. It's all part of the party room experience that engages the children and adults into an interactive birthday party experience. The Party Hero tells jokes, plays games and performs impressive magic tricks. Wide open eyes of amazement and jaws hanging open, laughs, giggles and "How did she do that?" flood the room. It's all because of the extra entertainment planned by the Party Hero that makes this segment of the party as fun as the play attractions.

The entertainment doesn't replace the famished looks painted on the guest's faces. The Party Hero begins the process of explaining the food and beverage options, serving each child their choice (the birthday child always first). Listen to the divided laughs and ughs, as the Party Hero cracks a corny joke. Even Mom chuckles as she is discretely the subject of one of the jokes. Listen as the Party Hero hushes the table in anticipation of the birthday child's special joke. The guests are half listening, eating and in their minds thinking of their best joke to tell next.

Asking adults if they wish to order anything while waiting and then serving them simultaneously with the children makes them feel a part of the party. They enjoy the corny humor, the smiles and happy looks all over the faces of each child at the party. In between bites and chews of hot, crusty, cheesy pizza, there's plenty of time for more unexpected party entertainment. The fun, joking and games continue throughout the serving, clearing, cleaning up and while preparing each stage of the party room experience. It all happens smoothly, using the entertainment as positive distraction and to increase the overall fun value of the party. Everyone, including the Party Hero is having a ball.

The same serving efficiency is noticeable when the clearing of their plates, cups and napkins occurs effortlessly, after asking each guest if they are finished. The Party Hero is always in complete control, with one course naturally flowing into the next. Adults can't believe they can serve, clear and keep everyone interested with entertainment all at the same time.

The birthday child is the volunteer for all the tricks. The Party Hero makes them an individual balloon animal or hat of their choice. This really makes them feel special. As everyone else begs for theirs, the Party Hero responds, "Only the birthday boy/girl gets a special birthday balloon today. When you have your party here, I'll make you one too."

Party Mom's face lights up like the sun, when she's continually informed and asked her opinion before all the games and party activities. It puts her back in control, she feels respected and knows someone cares about her. She is overwhelmed and delighted by the complimentary coffee offer ... without even asking. Eliminating Mom's frustration happens when everything's no problem, it's all taken care of and she doesn't have to worry about a thing. She couldn't do it any better. All her adult guests remain impressed and whisper to each other; "What a great birthday party." You should see party Mom's face light up when she overhears it.

Enter the birthday cake, candles burning brightly with a dozen pair of eyes, wide open with anticipation of sinking their teeth into the mouthwatering, sugary birthday tradition. When presenting the personalized cake, the Party Hero asks Party Mom if she would like a "photo opportunity," before they cut the cake and proceeds to take the picture as instructed. She asks the birthday child; "How would you like your birthday song sung ... soft and easy, LOUD AND NOISY or with a Cha Cha Cha.?" After the personal rendition of the birthday song, each guest is served a slice of cake, the birthday child being served first, naturally. Passing out the cake ... it's a game of course. Clearing their plates without notice and it's on to the next segment.

Opening presents is always a challenge keeping all the children interested, because only one person gets all the presents. The Party Hero informs everyone that because it's the birthday child's special day, that they would play the ................. present game. The game's named after one of the birthday child's favorite things. The Party Hero quickly explains the game. Everyone gets into their place and participates in the action, until all the presents are open.

The Party Hero makes a point of saying something positive as each present is open. "Wow, I've always wanted one of those when I was kid. Where did you get it?" This helps the perception of each guest that their present is a good one. Kids feel a happy relief, that their present is a hit and about being recognized for bringing such a great present. The Party Hero records a gift list for the parents, while clearing paper wrappings and organizing gifts into a colorful gift bag.

The Party Hero hands the bill to the party parents and asks if everything is OK. A bond is formed because party parents feel that the Party Hero went above and beyond what their expectation, making the day so memorable for all. These feelings compelled them to reward their efforts with a generous tip and high marks on the party survey form. After finalizing the balance, a hardy "Thank you, come back again soon," telling one final corny joke, as the Party Hero prepares for the next party. Just before the family heads out, the birthday child turns around and runs back to give the "Their Party Hero" a super huge bear hug. Everyone leaves having made new friendships. The Party Hero feels great for making a difference in the life of another family and knowing they just built a memory that may last for more than 50 years.